Webinar | 2Hrs | 2CPDs
Introduction
Effective communication and a seamless patient experience are key factors for success in healthcare practices. However, managing patient queries, appointment scheduling, and follow-ups manually can lead to delays, errors, and dissatisfaction. Artificial Intelligence (AI) is revolutionizing patient engagement by introducing AI-powered chatbots, virtual assistants, and automated follow-up systems. These tools enable real-time communication, streamline processes, and improve overall patient
satisfaction.
This webinar will provide healthcare practitioners with practical insights into adopting AI solutions that enhance patient experience, reduce waiting times, and build trust. Real-world examples of successful AI implementation in both private and public healthcare settings will be shared to inspire actionable change.
Objectives
• To introduce AI-driven tools such as chatbots, virtual assistants, and automated systems for enhancing patient engagement.
• Understand the role of AI in transforming patient communication and engagement.
• To demonstrate how AI can reduce waiting times, improve communication efficiency, and enhance patient satisfaction.
• To provide practical, real-world examples of AI tools successfully implemented in other settings.
• To address common concerns such as cost, usability, and patient perceptions when adopting AI communication tools.
Maemo Kobe
Senior Consultant
Maemo Kobe is a Qualified Optometrist and Business Professional with more than fifteen (15) years’ experience in business management, practice management, academia and clinical optometry.
Maemo has a Master’s in Business Administration (MBA) degree from the University of KwaZulu Natal, Bachelor of Optometry degree from University of Limpopo and an Operations Management certificate from University of Cape Town.
His core competencies include Leadership | Strategy development and execution | Corporate Governance| Organizational Structures | Business Processes | Marketing Management | Communication | Budgeting | People Management | Project Management | Presentations and Workshop Facilitations
