FAQ

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Registration Issues


We accept monthly subscription payments by EFT or via the PayFast online payment gateway.

Monthly subscription orders that are paid by EFT are marked as "pending payment" until such time as your payment confirmation is received and the orders status updated to "completed".

Login Issues


If you are unable to log into the website using your username and password, you can reset your password from the following webpage: https://www.mmo-learning.africa/site/request-password-reset/

If you are struggling to view certain webpages on this website, you may be viewing a cahced version of the webpage.  To clear your browser cache, do the following:

For Google Chrome:
Press CMD + R for Mac or CTRL + F5
Settings > History > empty Cache


Firefox:
Press CTRL + SHIFT + R
Options > privacy and security > cached web content > clear now

Internet Explorer:
Hold the shift button and click on the refresh button
Gear wheel > safety >  delete browsing history >  temporary internet files and website files >  delete

Opera:
browser >  Safari > reset >  empty cache
CTRL + ALT + E

Support


Support is available via phone or email on the details listed in the contact webpage.  If you have an issue, then please send us a message via the support request form.  This ensures that we have sufficient information to address and resolve your query.

Membership


We accept monthly subscription payments by EFT or via the PayFast online payment gateway.

Monthly subscription orders that are paid by EFT are marked as "pending payment" until such time as your payment confirmation is received and the orders status updated to "completed".

My Programme Library


Certificates are generated and issued on completion of a programme you have enrolled in.  To access and retrieve a certificate, go to My Programmes menu where you will see the programmes you are enrolled on.  Certificates will be visible on all programmes that you have completed.

Live Events


Upcoming live events are listed on the Events webpage.  To register for a live event, click on the "Register for the Live Event" button which will direct you to an event registration form.  Live events are only available to registered members of the MMO-Learning platform.

Recorded Programmes


Recorded programmes are avialable via the programmes menu.  Click on the relevant programme and select the "Take This Programme" button to enrol for the recorded webinar or masterclass session.